Kansas Security Guard Practice Exam

Using assertive communication is an effective technique for conflict resolution because it allows individuals to express their thoughts and feelings clearly and confidently, while also respecting the other person's perspective. This approach fosters an open dialogue, enabling all parties involved to articulate their viewpoints without resorting to aggression or passivity. In a conflict situation, assertive communication helps to clarify misunderstandings and can lead to finding common ground or mutually beneficial solutions.

Assertive communication involves active listening, maintaining a calm tone, and using "I" statements that focus on personal feelings rather than blaming others. This can de-escalate tension and encourages a constructive conversation, making it more likely to resolve the conflict amicably.

In contrast, ignoring the conflict can lead to unresolved issues that may escalate over time. Raising one's voice typically creates a confrontational environment, making constructive dialogue more challenging. Walking away from the situation may prevent immediate confrontation but does not address or resolve the underlying issue, potentially leaving it to eventually resurface.