Kansas Security Guard Practice Exam

Question: 1 / 400

What is considered an appropriate action when handling a conflict?

Escalating the conflict quickly

Intervening verbally to calm the situation

Intervening verbally to calm the situation is considered an appropriate action when handling a conflict because it promotes de-escalation, which is crucial in conflict resolution. Using verbal intervention allows the involved parties to communicate their feelings and perspectives, often leading to a mutual understanding. This proactive approach can help to diffuse tension and prevent the conflict from escalating further.

Verbal intervention can involve active listening, using a calm tone, and addressing the underlying issues rather than allowing emotions to flare. By focusing on communication rather than confrontation, a security guard or any individual dealing with conflict can help foster a more positive outcome and keep the environment safe for everyone involved.

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Walking away from the situation

Calling law enforcement immediately

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